For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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How It WorksKnowledge BaseOnboardingVideo TutorialsPMS GuidanceAPI ReferenceRelease Notes
    • 1. Getting Started with Propexo
    • 2. Setting Up Users and Permissions in Propexo
    • 3. Propexo Educational Resources
    • 4. Understanding Support Processes
    • 5. Managing Data Models in Propexo
    • 6. PMS Integration Approval and QA Process
    • 7. Sandbox vs. Production Integrations in Propexo
    • 8. Setting Up PMS Integrations
    • 9. Using the Data Access Panel
    • 10. Performing your First Syncs in Propexo
    • 11. Querying Data using the Propexo API
    • 12. Checking if Propexo hydrates a field
    • 13. Creating Records in Propexo
    • 14. Handling Deleted Records in Propexo
    • 15. Summary and Next Steps
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  • Accessing the Data Access Panel
  • Example: Successful Connection
  • Troubleshooting a Failed Connection

Using the Data Access Panel

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10. Performing your First Syncs in Propexo

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The Data Access panel gives you a clear view of how your integration is performing.

It shows which data models are able to read, create, and update data within the integration, and highlights any issues with detailed error messages—giving both you and our Support team the information needed to fix problems quickly.

Accessing the Data Access Panel

  1. Navigate to the Integrations section in Propexo.
    integrations

  2. Select the relevant PMS, and then select the relevant integration.

  3. The Data Access panel will appear below the integration details. It will:

    • Highlight any unsupported models.
    • Flag unsuccessful connections.
    • Provide relevant error messages to assist troubleshooting.

You can trigger another data access check by clicking the “Retest all models” button.

Example: Successful Connection

Below is an example of the Data Access panel for a successfully connected integration:

data access success

Troubleshooting a Failed Connection

If a connection fails, you can troubleshoot it through the Data Access Panel:

  1. Click the action button to the right of the failed connection.
  2. View the detailed error message.
  • In many cases, the error message will provide enough information for you to resolve the issue yourself.
  • If not, please share the error with our Support team for further assistance.

Example of a failed Data Access panel, with error message button highlighted:

failed data access