Understanding Support Processes
At Propexo, we have a dedicated team of subject matter experts whose sole focus is ensuring your data flows cleanly and reliably from your PMS integration into your systems.
Our team understands both the technical details of Propexo’s platform and the unique requirements of the PMS vendors we support. This expertise allows us to identify and resolve issues quickly - often before they become disruptive.
Why Contact Propexo Support First?
If you encounter an issue, we strongly request that you contact Propexo Support first, rather than reaching out to PMS support directly.
By coming to us first, you ensure that your case is handled by a team with full context of your integration and data flows.
- Our experts are trained to troubleshoot across both Propexo and PMS systems.
- In most cases, we can resolve the problem much faster than PMS support can.
When PMS Involvement Is Necessary
If PMS support needs to be engaged, Propexo Support will:
- Prepare and provide clear templates for communication.
- Supply instructions for contacting PMS support.
This ensures PMS receives the correct information upfront, streamlining the process and minimizing delays.
Risks of Contacting PMS Directly
By bypassing Propexo Support and contacting PMS directly, you risk:
- Longer delays.
- Incomplete resolutions.
Best Practice
For the fastest and most effective support, always engage with Propexo Support first.
Our team is your first line of defense and the best resource for ensuring smooth, uninterrupted data flow.
