For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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How It WorksKnowledge BaseOnboardingVideo TutorialsPMS GuidanceAPI ReferenceRelease Notes
    • 1. Getting Started with Propexo
    • 2. Setting Up Users and Permissions in Propexo
    • 3. Propexo Educational Resources
    • 4. Understanding Support Processes
    • 5. Managing Data Models in Propexo
    • 6. PMS Integration Approval and QA Process
    • 7. Sandbox vs. Production Integrations in Propexo
    • 8. Setting Up PMS Integrations
    • 9. Using the Data Access Panel
    • 10. Performing your First Syncs in Propexo
    • 11. Querying Data using the Propexo API
    • 12. Checking if Propexo hydrates a field
    • 13. Creating Records in Propexo
    • 14. Handling Deleted Records in Propexo
    • 15. Summary and Next Steps
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  • Enabling an Integration
  • First Sync
  • Backsyncing
  • Manual Syncs via the Propexo API

Performing your First Syncs in Propexo

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Syncs keep your Propexo integration up to date with the latest data from your PMS.

  • Regular syncs only look back a limited amount of time to reduce record processing and avoid unnecessary API usage, which factors into your subscription cost.
  • If you need to pull in older records, you can run a backsync to load historical data.

Enabling an Integration

By default, new integrations start in a disabled state. This ensures all necessary data access is in place before syncing begins.

To activate your integration:

  1. Open the menu in the top-right corner of the page (three dots).
  2. Click Enable.

enable integration

First Sync

Once your integration is enabled, Propexo will begin its first sync with your PMS.

  • Small dataset: as little as 60 seconds.
  • Large dataset: up to several hours.

During this process, you may need to refresh the page to view updated results.

Backsyncing

A backsync loads all historical data from your PMS into Propexo.

  • Useful if you need a complete dataset beyond what regular syncs provide.
  • Recommended upon initial integration setup.

To perform a backsync:

  1. Click the Sync Now button on your integration view.
    SyncNow
  2. Select Back-Sync. SyncNow
  3. Choose to backsync all models, or select which models to backsync. For a new integration, it is highly recommended that all models be synced.
    SyncNow
  4. Click Start Sync.

Manual Syncs via the Propexo API

You can also trigger syncs directly through Propexo’s API:

  • Manual Sync: Trigger a Manual Sync
  • Backsync: Trigger a Backsync

When making these requests, you can specify which models to include in the sync.

This allows you to:

  • Limit the scope of the operation.
  • Reduce processing.
  • Speed up sync times.