Job Failure Webhook

The JOB_FAILURE webhook is sent when an integration fails to retrieve data after multiple retry attempts. This event alerts you that a scheduled or triggered job was unable to complete successfully, which may require investigation or remediation.

When It Triggers

A JOB_FAILURE webhook is triggered in situations such as:

• An API outage or downtime in the connected property management system.
• Authentication or authorization failures preventing data retrieval.
• Data fetch requests timing out repeatedly.

This event typically occurs after Propexo has made several retry attempts without success.

Common Use Cases

• Alerting internal teams so they can quickly investigate and resolve the issue.
• Logging failures for audit purposes, SLA tracking, or error reporting dashboards.

Example Payload

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{
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  "event": "JOB_FAILURE",
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  "integration_id": "INTEGRATION_ID_002",
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  "job_id": "JOB_ID_002",
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  "job_type": "READ_RESIDENT_TRANSACTIONS",
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  "root_job_id": "ROOT_JOB_ID_002",
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  "vendor": "RESMAN"
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}

Field Reference

• event – The webhook event type.
• integration_id – Unique ID for the integration.
• job_id – The ID of the failed job.
• job_type – The type of job attempted.
• root_job_id – The root job that initiated the process.
• vendor – The PMS vendor for the integration.