Get all service requests

GEThttps://api.propexo.com/v1/service-requests/

Authentication

• AuthorizationBearer
  Bearer authentication of the form Bearer <token>, where token is your auth token.

Query parameters

order-by string

Order the results by a field. Optionally include asc or desc preceded by a colon (default is asc). Example: ?order-by=updated_at:desc

Default value: created_at:desc

updated_at_gte string | null

Filter to records updated at or after this datetime. Format: ISO 8601 (e.g. 2026-01-01T00:00:00Z)

updated_at_lte string | null

Filter to records updated at or before this datetime. Format: ISO 8601 (e.g. 2026-12-31T23:59:59Z)

last_seen_gte string | null

Filter to records whose last_seen date is on or after this datetime. Format: ISO 8601 (e.g. 2026-01-01T00:00:00Z)

last_seen_lte string | null

Filter to records whose last_seen date is on or before this datetime. Format: ISO 8601 (e.g. 2026-12-31T23:59:59Z)

offset integer | null

Possible values: >= 0

Can be used for paginating results

Default value: 0

limit integer | null

Possible values: >= 0 and <= 250

A number between 1 and 250 to determine the number of results to return in a single query

Default value: 100

x_id string

The external ID from the integration vendor

location_id string

The Propexo unique identifier for the location associated with the property (exclusive to Rent Manager integrations). This is always null for non-Rent Manager integrations.

unit_id string

The Propexo unique identifier for the unit

employee_id string

The Propexo unique identifier for the employee

vendor_id string

The Propexo unique identifier for the vendor

property_id string

The Propexo unique identifier for the property

integration_id string

The Propexo unique identifier for the integration

integration_vendor string

Show 13 enum values

APPFOLIOBUILDIUMENTRATAMRIPROPERTYWAREPROPERTYWARE_RESTREALPAGEREALPAGE_RPXRENTMANAGERRENTVINERESMANYARDIYARDI_REST

The property management system of record

unit_number string

The unit number of the service request. When using this, the Propexo property_id filter must be added as well.

Response

Successful response

meta objectrequired
offsetinteger
The offset of the first result
Possible values: >= 0
Example: 0
limitinteger
The number of results to return
Possible values: >= 0 and <= 250
Example: 100
orderBy object[]required
The order of the results
Array [
object
]
hasMoreboolean | nullnullable
Whether there are more results
totalinteger
The total number of results
Possible values: >= 0
Example: 1000
results object[]required
Array [
idstringrequired
The Propexo unique identifier for the service request
Example: clwktsp9v000008l31iv218hn
created_atstringrequired
The date record first entered Propexo
Example: 2024-03-21T15:38:08.337Z
updated_atstringrequired
The date record was last updated in Propexo
Example: 2024-03-22T10:59:45.119Z
last_seenstring | nullnullablerequired
The date the record was last seen from the PMS
Example: 2024-03-22T10:59:45.119Z
x_idstringrequired
The external ID from the integration vendor
Method
GET /ServiceManagerIssues
Example: 77
x_property_idstringrequired
The external ID of the property from the integration vendor
Method
GET /ServiceManagerIssues
Example: 12
x_location_idstring | nullnullablerequired
The external ID of the location (exclusive to Rent Manager integrations). This is always null for non-Rent Manager integrations.
Method
GET /ServiceManagerIssues
Example: 1
x_unit_idstring | nullnullablerequired
The external ID of the unit from the integration vendor
Method
GET /ServiceManagerIssues
Example: 101
x_sub_task_idnullrequired
The external ID of the sub task from the integration vendor
Notice
This field will always be null for RENTMANAGER
Example: null
access_is_authorizedboolean | nullnullablerequired
Whether or not the tenant has granted permission to enter the unit associated with the service request
Method
GET /ServiceManagerIssues
Example: true
access_notesnullrequired
Notes regarding access to the unit associated with the service request
Notice
This field will always be null for RENTMANAGER
Example: null
buildingstring | nullnullablerequired
The building name associated with the service request
Method
GET /ServiceManagerIssues
Example: Oak Street Apartments
completion_notesnullrequired
Closing notes associated with the service request
Notice
This field will always be null for RENTMANAGER
Example: null
date_completedstring | nullnullablerequired
The date the service request was completed
Method
GET /ServiceManagerIssues
Example: 2024-06-18T00:00:00.000Z
date_createdstring | nullnullablerequired
The date the service request was created
Method
GET /ServiceManagerIssues
Example: 2024-06-01T00:00:00.000Z
date_duestring | nullnullablerequired
The due date associated with the service request
Method
GET /ServiceManagerIssues
Example: 2024-06-20T00:00:00.000Z
date_scheduledstring | nullnullablerequired
The date the service request is scheduled
Method
GET /ServiceManagerIssues
Example: 2024-06-15T00:00:00.000Z
notesnullrequireddeprecated
DEPRECATED: Please use 'history' for reading notes regarding the service request
Notice
This field will always be null for RENTMANAGER
Example: null
service_categorystring | nullnullablerequired
The category of service request
Method
GET /ServiceManagerIssues
Example: Plumbing
service_descriptionstring | nullnullablerequired
A description of the service request
Method
GET /ServiceManagerIssues
Example: Leaking kitchen faucet
service_detailsstring | nullnullablerequired
Details about the service request
Method
GET /ServiceManagerIssues
Example: The kitchen faucet drips when the handle is off
service_prioritynullrequired
The priority level associated with the service request
Notice
This field will always be null for RENTMANAGER
Example: null
status_rawstring | nullnullablerequired
The raw status associated with the service request
Method
GET /ServiceManagerIssues
Example: Open
vendor_notesnullrequired
Vendor/technician notes associated with the service request
Notice
This field will always be null for RENTMANAGER
Example: null
unit_numberstring | nullnullablerequired
The unit number associated with the service request. This isn't always provided by PMS vendors, but may be the only data provided to identify a unit associated with a service request in some cases.
Method
GET /ServiceManagerIssues
Example: 101A
order_numbernullrequired
The order number of the service request
Notice
This field will always be null for RENTMANAGER
Example: null
integration_idstringrequired
The Propexo unique identifier for the integration
Example: clwh5u07w000508me66sfh3um
integration_vendorEnum21required
The property management system of record
Show 13 enum values
RENTMANAGERAPPFOLIOBUILDIUMENTRATAMRIPROPERTYWAREPROPERTYWARE_RESTREALPAGEREALPAGE_RPXRENTVINERESMANYARDIYARDI_REST
Example: RENTMANAGER
property_idstringrequired
The Propexo unique identifier for the property
Example: clwi5xiix000008l6ctdgafyh
unit_idstring | nullnullablerequired
The Propexo unique identifier for the unit
Method
GET /ServiceManagerIssues
Example: clyop8ezc000l0cl8b8wmahkn
employee_idstring | nullnullablerequired
The Propexo unique identifier for the employee
Method
GET /ServiceManagerIssues
Example: clxj808na00010cjwhfdl5x9i
vendors object[]required
List of vendor IDs associated with the service request
Notice
This field is not currently hydrated for RENTMANAGER
Array [
vendor_idstringrequired
]
history object[]required
History of notes and/or updates related to the service request
Array [
idstringrequired
The Propexo unique identifier for the service request history
Example: clwktsp9v000008l31iv218hn
created_atstringrequired
The date record first entered Propexo
Example: 2024-03-21T15:38:08.337Z
updated_atstringrequired
The date record was last updated in Propexo
Example: 2024-03-22T10:59:45.119Z
last_seenstringrequired
The date the record was last seen from the PMS
Example: 2024-03-22T10:59:45.119Z
x_idstringrequired
The external ID from the integration vendor
Method
GET /ServiceManagerIssues
Example: 55
x_created_atstring | nullnullablerequired
The date the record first entered the integration vendor
Method
GET /ServiceManagerIssues
Example: 2024-06-02T00:00:00.000Z
notesstringrequired
Notes describing the service request history
Method
GET /ServiceManagerIssues
Example: Kitchen faucet is dripping
creator_namenullrequired
The name of the person or user that created the service request history
Notice
This field will always be null for RENTMANAGER
Example: null
status_rawnullrequired
The raw status from the service request history
Notice
This field will always be null for RENTMANAGER
Example: null
service_request_idstringrequired
The Propexo unique identifier for the service request
Method
GET /ServiceManagerIssues
Example: cl7t4tlme0000usxq5zk0e5gl
]
employees object[]required
An array of all employees assigned to the service request
Array [
idstringrequired
The Propexo unique identifier for the employee
Example: clwktsp9v000008l31iv218hn
created_atstringrequired
The date record first entered Propexo
Example: 2024-03-21T15:38:08.337Z
updated_atstringrequired
The date record was last updated in Propexo
Example: 2024-03-22T10:59:45.119Z
last_seenstring | nullnullablerequired
The date the record was last seen from the PMS
Example: 2024-03-22T10:59:45.119Z
x_idstringrequired
The external ID from the integration vendor
Method
GET /Users
Example: 15
namestring | nullnullablerequired
The name associated with the employee
Method
GET /Users
Example: John Doe
]
]

Errors

• 400Bad Request

  error objectrequired
  codestringrequired
  Example: invalid_request
  messagestringrequired
  Example: invalid request
  details object
  property name*any
  Example: {"details":{"issues":[{"code":"unrecognized_keys","keys":["foo"],"path":[],"message":"Unrecognized key(s) in object: 'foo'"}],"name":"ZodError"}}

GET /v1/service-requests/

curl https://api.propexo.com/v1/service-requests/ \
     -H "Authorization: Bearer <token>"

200 Successful response

{
  "meta": {
    "offset": 0,
    "limit": 100,
    "orderBy": [
      {}
    ],
    "hasMore": true,
    "total": 1000
  },
  "results": [
    {
      "id": "clwktsp9v000008l31iv218hn",
      "created_at": "2024-03-21T15:38:08.337Z",
      "updated_at": "2024-03-22T10:59:45.119Z",
      "last_seen": "2024-03-22T10:59:45.119Z",
      "x_id": "77",
      "x_property_id": "12",
      "x_location_id": "1",
      "x_unit_id": "101",
      "x_sub_task_id": null,
      "access_is_authorized": true,
      "access_notes": null,
      "building": "Oak Street Apartments",
      "completion_notes": null,
      "date_completed": "2024-06-18T00:00:00.000Z",
      "date_created": "2024-06-01T00:00:00.000Z",
      "date_due": "2024-06-20T00:00:00.000Z",
      "date_scheduled": "2024-06-15T00:00:00.000Z",
      "service_category": "Plumbing",
      "service_description": "Leaking kitchen faucet",
      "service_details": "The kitchen faucet drips when the handle is off",
      "service_priority": null,
      "status_raw": "Open",
      "vendor_notes": null,
      "unit_number": "101A",
      "order_number": null,
      "integration_id": "clwh5u07w000508me66sfh3um",
      "integration_vendor": "RENTMANAGER",
      "property_id": "clwi5xiix000008l6ctdgafyh",
      "unit_id": "clyop8ezc000l0cl8b8wmahkn",
      "employee_id": "clxj808na00010cjwhfdl5x9i",
      "vendors": [
        {
          "vendor_id": "string"
        }
      ],
      "history": [
        {
          "id": "clwktsp9v000008l31iv218hn",
          "created_at": "2024-03-21T15:38:08.337Z",
          "updated_at": "2024-03-22T10:59:45.119Z",
          "last_seen": "2024-03-22T10:59:45.119Z",
          "x_id": "55",
          "x_created_at": "2024-06-02T00:00:00.000Z",
          "notes": "Kitchen faucet is dripping",
          "creator_name": null,
          "status_raw": null,
          "service_request_id": "cl7t4tlme0000usxq5zk0e5gl"
        }
      ],
      "employees": [
        {
          "id": "clwktsp9v000008l31iv218hn",
          "created_at": "2024-03-21T15:38:08.337Z",
          "updated_at": "2024-03-22T10:59:45.119Z",
          "last_seen": "2024-03-22T10:59:45.119Z",
          "x_id": "15",
          "name": "John Doe"
        }
      ]
    }
  ]
}