Service Requests

Create service request

POST
Create a service request for an integration.

Request

This endpoint expects an object.
integration_id
stringRequired
employee_id
stringOptional
The Propexo unique identifier for the employee. Please note that due to a lack of proper unique IDs in Resman, multiple duplicate employees may exist for the same actual employee. You may use any one of those duplicate record IDs for this API call.
vendor_id
stringOptional
The Propexo unique identifier for the vendor
property_id
stringOptional
The Propexo unique identifier for the property
resident_id
stringOptional
The Propexo unique identifier for the resident
unit_id
stringOptional
The Propexo unique identifier for the unit
service_description
stringOptional
A description of the service request
service_priority
enumOptional
The priority level associated with the service request
Allowed values: HighLowMed24 hoursEmergency
service_status
enumOptional
The status associated with the service request
Allowed values: NewInProgressCompletedDeferredClosed
access_is_authorized
booleanOptional
Whether or not the tenant has granted permission to enter the unit associated with the service request
service_details
stringOptional
Details about the service request
access_notes
stringOptional
Notes regarding access to the unit associated with the service request
date_due
datetimeOptional
The due date associated with the service request
invoice_number
stringOptional
The invoice or reference number that the vendor assigned to the service request
notes
stringOptional
Notes associated with the service request
service_request_category_id
stringOptional
The Propexo unique identifier for the service request category
service_request_priority_id
stringOptional
The Propexo unique identifier for the service request priority
service_request_location_id
stringOptional
The Propexo unique identifier for the service request location
service_request_problem_id
stringOptional
The Propexo unique identifier for the service request problem
due_date
datetimeOptional
The due date associated with the service request
is_floating
booleanOptional
scheduled_end_date
datetimeOptional

The scheduled end date associated with the request. If provided, scheduled_start_date must be provided as well, and they must be the same day (Entrata restriction).

scheduled_start_date
datetimeOptional

The scheduled start date associated with the request. If provided, scheduled_end_date must be provided as well, and they must be the same day (Entrata restriction).

phone_1
stringOptional
lease_id
stringOptional
The Propexo unique identifier for the lease
service_category
enumOptional
The category of service request
Allowed values: ElectricalHVACOtherPlumbingService
date_completed
datetimeOptional
The date the service request was completed
date_created
datetimeOptional
The date the service request was created
date_scheduled
datetimeOptional
The date the service request is scheduled
status_raw
enumOptional
The raw status associated with the service request
service_request_status_id
stringOptional
The Propexo unique identifier for the service request status
reported_by
stringOptional
The name of the person who reported this service request

Response

This endpoint returns an object
job_id
string
The ID of the job created to handle this operation
data
object
Returned data from the operation. This is dependent on the vendor specific endpoint's returned data.
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