> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.propexo.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.propexo.com/_mcp/server.

# Understanding Support Processes

At Propexo, we have a dedicated team of subject matter experts whose sole focus is ensuring your data flows cleanly and reliably from your PMS integration into your systems.

Our team understands both the **technical details of Propexo’s platform** and the **unique requirements of the PMS vendors** we support. This expertise allows us to identify and resolve issues quickly - often before they become disruptive.

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## Why Contact Propexo Support First?

If you encounter an issue, we strongly request that you contact **Propexo Support** first, rather than reaching out to PMS support directly.

By coming to us first, you ensure that your case is handled by a team with full context of your integration and data flows.

* Our experts are trained to troubleshoot across both Propexo and PMS systems.
* In most cases, we can resolve the problem much faster than PMS support can.

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## When PMS Involvement Is Necessary

If PMS support needs to be engaged, Propexo Support will:

* Prepare and provide **clear templates** for communication.
* Supply **instructions for contacting PMS support**.

This ensures PMS receives the correct information upfront, streamlining the process and minimizing delays.

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## Risks of Contacting PMS Directly

By bypassing Propexo Support and contacting PMS directly, you risk:

* Longer delays.
* Incomplete resolutions.

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## Best Practice

For the **fastest and most effective support**, always engage with **Propexo Support first**.

Our team is your **first line of defense** and the **best resource** for ensuring smooth, uninterrupted data flow.